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| LEADER |
00642cam a2200205 7i4500 |
| 001 |
0000003874 |
| 005 |
20100518090000.0 |
| 008 |
100518 nyu eng |
| 020 |
|
|
|a 9780230500006
|
| 050 |
0 |
0 |
|a HF5415.5
|
| 090 |
0 |
0 |
|a HF5415.5
|b S534 2007
|
| 100 |
1 |
|
|a Shaw, Colin
|d 1958-
|
| 245 |
1 |
4 |
|a The DNA of customer experience
|b how emotions drive value
|c Colin Shaw
|
| 260 |
0 |
0 |
|a Basingstoke
|b Palgrave Macmillan
|c 2007
|
| 300 |
|
|
|a xx, 166 p.
|b ill.
|c 24 cm
|
| 504 |
|
|
|a Includes bibliographical references and index
|
| 650 |
|
0 |
|a Emotions
|
| 650 |
|
0 |
|a Customer relations
|
| 999 |
|
|
|a 18144
|
| 999 |
|
|
|a 18144
|b Book
|c General Collection
|e JKR Library
|
