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| LEADER |
00759cam a2200217 7i4500 |
| 001 |
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| 005 |
20091123090000.0 |
| 002 |
000008309 |
| 020 |
0 |
0 |
|a 0029357012
|
| 090 |
0 |
0 |
|a HF5415.5
|b .Z45 1990
|
| 100 |
1 |
0 |
|a Zeithaml, Valarie A.
|
| 245 |
0 |
0 |
|a Delivering quality service
|b balancing customer perceptions and expectations
|c Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
|
| 260 |
0 |
0 |
|a New York
|b The Free Press
|c 1990
|
| 300 |
|
|
|a xii, 226 p.
|b ill.
|c 25 cm
|
| 504 |
|
|
|a Includes bibliographical references (p. 207-218)
|
| 650 |
0 |
0 |
|a Customer services
|
| 650 |
0 |
0 |
|a Service industries
|x Quality control
|x Mathematical models
|
| 700 |
1 |
0 |
|a Berry, Leonard L.
|
| 700 |
1 |
0 |
|a Parasuraman, A.
|
| 999 |
|
|
|a 13961
|
| 999 |
|
|
|a 13961
|b Book
|c General Collection
|e JKR Library
|
