Total customer satisfaction lessons from 50 companies with top quality customer services
This book, based on research carried out by the authors, provides a balance of practical information on devising service strategies with research narrative. The book is based on the activities of 50 European companies with an excellent reputation for customer service. It offers methodology for measu...
| Main Author: | |
|---|---|
| Other Authors: | |
| Published: |
London
Pitman
1992
|
| Subjects: |
Warning: pg_connect(): Unable to connect to PostgreSQL server: could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "10.8.80.113" and accepting TCP/IP connections on port 5432? in C:\SEAL\vufind\module\VuFind\src\VuFind\ILS\Driver\ILMU.php on line 116
Warning: pg_query() expects parameter 1 to be resource, boolean given in C:\SEAL\vufind\module\VuFind\src\VuFind\ILS\Driver\ILMU.php on line 141
Warning: pg_last_error() expects parameter 1 to be resource, boolean given in C:\SEAL\vufind\module\VuFind\src\VuFind\ILS\Driver\ILMU.php on line 143