The lessons learned handbook practical approaches to learning from experience
| Main Author: | |
|---|---|
| Language: | English |
| Published: |
Oxford
Chandos Pub.
2010
|
| Subjects: |
Table of Contents:
- Introduction: learning lessons; Elements of a lesson learning system; Lessons learned approaches; Principles of lesson identification; Processes of lessons identified; Writing down the lessons; Taking action; Process ownership and process update; Ensuring lessons and updated processes are re-applied; Technology to support lesson learning; Sharing and seeking the unwritten lessons; The governance of lesson learning; The principles and processes of safety investigations; Learning lessons in networks at Mars, Inc,; Wikis as part of a learning system: a conversation with Peter Kemper; How not to learn lessons; Conclusions.