The strategy-focused organization how balanced scorecard companies thrive in the new business environment
In The Strategy-Focused Organization, Kaplan and Norton explain how companies like Mobil, CIGNA, and Chemical Retail Bank have effectively used this approach for nearly a decade, and in the process present a step-by-step implementation outline that other organizations could use to attain similar res...
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Boston, Mass.
Harvard Business School Press
c2001.
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