Barlow, J., & Moller, C. 1. (2008). A complaint is a gift: Recovering customer loyalty when things go wrong (2nd ed.). San Francisco: Berret-Koehler Publishers.
Chicago Style CitationBarlow, Janelle, and Claus 1942- Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. San Francisco: Berret-Koehler Publishers, 2008.
MLA CitationBarlow, Janelle, and Claus 1942- Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. San Francisco: Berret-Koehler Publishers, 2008.
Warning: These citations may not always be 100% accurate.