A complaint is a gift: recovering customer loyalty when things go wrong
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| Other Authors: | |
| Language: | English |
| Published: |
San Francisco
Berret-Koehler Publishers
2008
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| Edition: | 2nd ed. |
| Subjects: |
| Physical Description: | x, 287 p. .ill. 23 cm |
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| Bibliography: | Includes bibliographical references (p. 251-271) and index |
| ISBN: | 9781576755822 |