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1

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Strategic leadership the missing links Richard Handscombe, Philip Norman

by Handscombe, Richard S.
Published 1989

2

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The service providers Dana Yagil

by Yagil, Dana
Published 2008

3

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Total customer satisfaction lessons from 50 companies with top quality customer services JacquesHorovitz; Michele Jurgens Panak

by Horovitz, Jacques
Published 1992

4

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Delivering quality service balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry

by Zeithaml, Valarie A.
Published 1990

5

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The key to great leadership rediscovering the principles of outstanding service : lessons from the front lines of the world?s best service companies Peter Burwash.

by Burwash, Peter.
Published 1995

6

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A complaint is a gift: recovering customer loyalty when things go wrong Janelle Barlow, Claus Moller

by Barlow, Janelle, 1943-
Published 2008

7

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The key to great leadership rediscovering the principles of outstanding service : lessons from the front lines of the world?s best service companies Peter Burwash

by Burwash, Peter
Published 2007

8

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Pengurusan khidmat pelanggan petua & teknik Rahmat Ismail

by Ismail Rahmat
Published 2001

9

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Service breakthroughs changing the rules of the game James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart

by Heskett, James L
Published 1990

10

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Customers run your company they pay the bills! by Elizabeth I. Kearney; Michale J. Bandley

by Kearney, Elizabeth I., Bandley, Michale J.
Published 1990

11

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Implementing customer service improvement plan in JKR Hadzeri Hashim

by Hadzeri Hashim 1961-
Published 2011

12

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EVERYONE IS A CUSTOMER by Elizabeth I. Kearney; Michale J Bandley

by Kearney, Elizabeth I., Bandley, Michale J.
Published 1990